（資料Ａ）Watchdog Report for 2000〜2001

資料２−７

（資料Ａ）Watchdog Report for 2000〜2001

	2001												2000			AVE.
	Dec.	Nov.	Oct	Sep	Aug	Jul	Jun	May	Apr	Mar	Feb	Jan	dec	nov	oct	AVE.
Total Watchdog Complaints Received for the month:	363	262	264	272	264	346	308	265	287	214	241	254	200	168	181	293
Total Watchdog Complaints Received concerning Valid TRUSTe sites:	227	204	171	170	188	248	175	187	210							198
Total Watchdog Complaints Received concerning Valid TRUSTe sites and were privacy related:	142	115	109	112	105	140	98	104								116

Watchdogs Closed from This Month:[1]	128	111	108	101	85	121	90	76	173	162	208	222	172	143	167	103
Watchdogs Still Pending from This Month:	8	4	0	11	20	19	8	28	37	43	33	32	28	25	14	12
Watchdogs Closed from Previous Months:	4	0	20	20	0	8	12	21	32	23	36	12	13	3	7	14
Privacy Related Issues: [2]							98	104	117	102	153	127	97	80	94
Unable to Un-subscribe	25	29	39	24	33	25	19	37	28	13	68	62	58	48	55	38
Received Spam	92	118	56	86	61	64	41	21	21	25	45	10	8	4	5	44
Felt PII was Shared Improperly	13	5	8	5	2	11	7	1	9	21	13	3	3	7	4	7.5
Felt Site was not Following Privacy Policy	0	3	1	6	6	13	6	6	11	9	0	22	4	6	4	6.5
Needed to Change PII	7	5	3	1	3	1	0	0	0	0	25	2	0	0	2	3.3
Wanted Account Closed and/or PII Deleted	16	11	19	7	16	25	23	33	29	17	13	25	16	15	15	19
Site unresponsive to user									0	0	3	3				1.5
Other Privacy Concerns	0	0	0	1	0	1	2	10	14	18	3	4	10	11	10	5.6

Resolution of Watchdogs

Change in Web Site Operations Required:	0	0	0	0	1	1	0	0	0	0	1	1	4	3	0.7
Change in Web Site Privacy Statement Required:?	3	1	6	1	0	1	0	1	0	0	0	1	1	1	1.1
Issue Handles with no changes necessary to the Privacy Statement nor the Site:	112	108	106	88	139	96	104	116	102	153	126	94	76	90	101
Total Revocation:?	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Total Appeals:?	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Total Onsite-Audits Needed:?	0	0	0	1	0	0	0	0	0	0	0	0	0	0	0.1
Sites included in Advisories:?	0	0	0	0	0	0	0	0	0	0	0	0	0	8	0.5
Web Sites Sued for Trademark Violations:	0	0	0	0	0	0	0	0	0	0	0	0	0	2	0.1

[1] Closed Watchdog means that the individual, TRUSTe, and the respondent company came to a satisfactory resolution of the complaint.
[2] The totals of the privacy categories adds up to 153, as 19 of the Watchdog complaints qualified for two or more of categories